Note: I wrote all of this minus the last paragraph while waiting on hold letting my frustration brew.
November 21st I moved into a new place. A week or so before that date I scheduled to have my Cable service moved to the new address, I requested this via Timewarner's online customer service tool, when requesting the transfer I noted that I did not wish to have cable TV service at the new place and all I wanted was a cable modem. The evening of November 21st cable service at my old place was disconnected. November 22nd I met the Timewarner tech at my new place and we hooked up my cable modem, he asked about hooking up a TV, I explained to him that I did not want cable TV service after moving.
The cable modem worked, I thought everything was great. Then I got my December bill, they charged me for three room activation. I called to dispute this since the cable tech did absolutely nothing inside my house other than record the serial number from my cable modem. After waiting 15 minutes I got a hold of someone. I explained to her that I needed to have that charge removed because a) I did not have cable TV service and b) my house was pre-wired, all the tech did was connect the cable coming out of the ground to the cable coming out of the side of my house. The customer service rep asked if I had transferred service, I told her that I had, she explained that since it was a transfer she'd remove the charge from my bill, however if it hadn't been a transfer they would have had to charge me for this.
When I got my January bill I made sure to look it over, then I found that they were still charging me for Cable TV service, I checked the bill from December and sure enough they had charged me for cable for that month too. So once I again I waited 15 minutes to speak with someone. I explained the situation, the customer service rep explained that she did not see a request to discontinue cable service, I explained that obviously someone had gotten the request because I did not have cable TV service at my new place. She asked for a few minutes to look into the matter, when she got back she apologized and asked when I could be around for them to disconnect my cable TV service and that it'd be removed from my bill. I once again explained that there was no need to have someone disconnect service but she insisted.
December 27th the guy shows up to disconnect my already disconnected cable TV. He and I have a good laugh at the insanity when he checks things out, yes it was in fact already disconnect.
A week or two ago I got my bill for February service and I STILL HAD CABLE TV ON THAT BILL and the credit that I was told I'd have WASN'T THERE.
So tonight I called, waited 15 minutes, started into my explanation of the situation. The kind lady stops me as I tell her my angry story, she looks into it, chuckles a bit, and asks for a minute to fix it. Then she tells me that not only do I not have to pay this month, nor my next month's bill, I will then still have a $8 credit. I was prepared to go into a long angry story but she seems to have figured it all out and I'm hopeful that everything will be fine when I receive my next billing statement.